Cancellations & Returns
RETURN & EXCHANGE POLICY FOR CUSTOMERS
We have 48 HOURS RETURNS / EXCHANGE POLICY
RETURNS/EXCHANGE BY CUSTOMER
RETURN- If the customer is unsatisfied with the product delivered then he/she needs to mail us at Labeltamannarungta@gmail.com within 48 hours from the time of receiving the parcel. We will arrange a pick-up from your place.
All the sale, discounted, brought with a coupon and gift voucher purchases are non returnable, non refundable & non exchangeable. Please go through the size chart carefully for sale products.
Bank Refund – We refund the amount minus Rs. 300/-(adjusted towards shipping & re-stocking charges) per product in your bank account in case of return. We need following bank details – Name, A/c no., IFSC Code, Bank,Branch to process the refund.
Exchange – If the customer needs to exchange the size of product delivered then he/she needs to mail us at Labeltamannarungta@gmail.com within 48 hours from the date of receiving the parcel. We will arrange a pick-up from your place.
If you have received the damaged product or wrong product, please mail us with your order no and a video of same delivery date for reference. We’ll check and arrange a pickup. After sending the product back to us, & delivered to us we shall send you a fresh piece.
If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or reimburse the full invoice value as per customer demand.
Refund process (if customer requests for refund) will start only after we receive back the product and validate the return.
Post receipt of the return package, we will proceed to inspect the same. In case a reverse pick-up is not done for any reason(due to any reason owing to customer or the courier company’s mistake), responsibility lies on the customer to contact Labeltamannarungta to arrange for the pick-up again. Failure to contact Labeltamannarungta timely to arrange the reverse pick-up again may lead to rejection for exchange/return request. Return requests will only be entertained if the customer has accepted only untampered package.
Once approved as an eligible return, we will issue your refund of the appropriate amount within 10 days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 20 days of our receiving of the return package from you.
Labeltamannarungta will not be liable for any damage that happens during return shipping.
The customer agrees not to dispute the decision made by Labeltamannarungta and accept our decision regarding the return validation that is – if the product is valid to be accepted as return or not. Non-Valid return will be sent back to the customer and the customer will be blacklisted for future purchases.
Repeated refusal of COD orders might lead to barring of COD facility without any intimation. For repeated return of products from a customer i.e. more than 5 times of the delivered products, the customer will be intimated that future orders on non-cancellation and non-return basis.
Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer. No returns, refunds or exchanges will be accepted for the following items:
Refunds are made as follows:
If the payment was made in cash then the refund is made in the form of a bank transfer.
If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account/card from which the payment was made.
CANCELLATIONS BY CUSTOMER
If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order by contacting us at Labeltamannarungta@gmail.com
If you cancel your order within 24 hours, we will refund the full amount to the card used for making the payment withing 7 working days.
No request for cancellation will be entertained after 24 hours of placing the order.
The customer agrees not to dispute the decision made by Labeltamannarungta and accept Labeltamannarungta decision regarding the cancellation.
IN ALL CASES OF RETURNS & CANCELLATIONS, YOU CAN MAIL US FROM ‘ CONTACT US’ SECTION.
YOU CAN DROP US A MAIL AT Labeltamannarungta@gmail.com AND YOU WILL GET A REVERT WITHIN 48 WORKING HOURS.
(Working Hours- 10am-6pm Monday-friday)
Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.